Please arrive 20 minutes before the scheduled lesson to ensure you're ready and on the ice for the start of the class. At the start of the lesson, please skate to the coloured coned area. Our coaches cannot leave their lessons to collect students.

Children under 12 must be supervised by parents/guardians at all times while at iceHQ. Parents/guardians of teenages are expected to be nearby and reachable at all times in case of injury/emergency.

Parents/guardians are not permitted to sit on the players benches for the duration of skate school. This area is for students only. Everyone is welcome to watch from the grandstands or our heated upstairs lounge.

Ice skates and protective gear is available free of charge for your class. If you need assistance with fitting, please see our Skate Hire team.

Students are allocated 30 minutes of practice time either before or after their lesson. To avoid overcrowding, please make sure you are skating in the practice zone during your allocated time for the safety and comfort of other skaters. Please be mindful, students are sharing the space with younger and less experienced skaters, and spinning and jumping is not permitted.

It gets very chilly at iceHQ, please make sure you wear warm and comfortable clothing. Layered clothing, gloves and thick socks are recommended.

Our iceHQ cafe is open on the day of all lessons, before and after classes.

Helmets are compulsory for all Aussie 1 and Tots classes. iceHQ has helmets for hire, free of charge in a range of sizes. You’re welcome to BYO bike helmet. If you need assistance with fitting, please see our Skate Hire team.

Weeks 1 and 2 of the term, may feel different to the remainder of the term. Our Coaches use the first two weeks to confirm students class allocations based on their current abilities. Students may find the first two weeks more fast paced as coaches progress through elements testing individual abilities. This ensures students are enrolled in their correct class by week 3. It is important all students are in attendance for their first week. Should students need to move a level, coaches will advise the student and the Skate School Coordinators.

Learn heaps, practice more! Our Skate School coaches design and modify their classes throughout the term depending on the needs of their students. Attending every class ensures you’re giving yourself the best opportunity for your own success. Students are unable to progress to higher levels, without the completion of each level.

Pre-Grading (4 weeks prior to the end of the term)
Speak with your coach about the elements you need to focus on to pass your level.

Grading (Final two weeks of the term)
Our coaches follow a structured curriculum and are trained to assess readiness carefully, both for safety and to ensure skaters are set up for long-term success. Grading stands firm with the coach's decision on the level they believe the student should remain.

Planned absences should be communicated with the coach & reception so we can arrange an early grading where possible.

It’s important to remember that repeating levels is a completely normal part of learning to skate. Everyone progresses at their own pace and it's not unusual to need more time on certain skills before moving up.

All participants enrolled in iceHQ’s Aussie Skate Program must register with Ice Skating Australia. Registration provides insurance coverage for participants of the program.

To register, please visit www.aussieskate.uplifterinc.com

This insurance is not issued through iceHQ. Please email ISA if you have any questions regarding insurance aussie.skate@isa.org.au

Each student receives 2x free skating passes for use at public or freestyle sessions.

Free Pass Terms & Conditions

• Passes can only be used during the current term.

• Passes expire once the students last class has concluded.

• Freestyle passes can only be used for Aussie Skate 9 & 10 and Free Skate students on weekdays only. Saturday is excluded.

• Passes are not redeemable for any other item.

• Passes are only valid for the student enrolled in skate school and cannot used for friends & family members.

• Passes are not valid for special skating events, public holidays, or private coaching lessons.

In the unfortunate event you have an injury and cannot complete more than half of the current term, please email skateschool@icehq.com.au to request a review of your enrolment. Please attach a doctor or hospital certificate as evidence of your injury. We do not back date any injuries and considerations are made from the email date.

Children under 12 must be supervised by parents/guardians at all times while at iceHQ. Parents/guardians of teenages are expected to be nearby and reachable at all times in case of injury/emergency.

Parents/guardians are not permitted to sit on the players benches for the duration of skate school. This area is for students only. Everyone is welcome to watch from the grandstands or our heated upstairs lounge.

Unfortunately, we do not offer make up classes. Mixing up classes from other weeks can impede other students progress. Unfortunately, with coaches and students locked in for the term, we also do not offer credits or refunds for classes missed, for any reason.

Instead, we offer each student 2x free passes for public or freestyle sessions. The passes can be used regardless of whether you miss a class or not. See Free Skating Passes above for Terms and Conditions.

We do our best to accommodate changing classes for the remainder of the term, however it is subject to class availability. Once a student as been moved into a new class, they are not able to move again for the remainder of the term. Please email skateschool@icehq.com.au for other class availabilities.

The more the merrier! We don’t charge for spectators entry. Come down and watch all the students grow and learn in their class from our cosy upstairs viewing room. We also have a lovely warm café where you can grab a bite to eat and a hot drink.

Re-enrol early to secure your spot, request your preferred class time or coach, and enjoy discounted early bird pricing. Once the early bird period ends, standard pricing applies and class requests cannot be accommodated. Please check our website for exact dates and pricing each term.

At iceHQ, we build our class schedule after receiving class requests. This helps us match families with their preferred class times, coaches, or even classmates, and reduce long gaps between sessions. The earlier you enrol, the more likely we can accommodate your preferences. If we’re unable to meet your request, we’ll be in touch to discuss alternatives. We recommend enrolling early to secure the best fit for you and your family.

Class Requests cannot be made once the early bird special has expired. All class requests made via email cannot be accomodated.

Due to our Early Bird Special offering class requests, our schedules will be completed and emailed to you the week before your first class.

Payment plans & payment at reception is unavailable. All term programs must be paid in full via our website prior to the commencement of the term program.

Family activities are the best and we understand that it can get pricey when booking for multiple children. If you have three immediate family members or more joining our term programs, we offer a 5% discount off each student.

Term Discount Conditions

• Valid for immediate family members with children 17 years and under

• Not for group enrolments of friends or extended family

• Please email skateschool@icehq.com.au to submit your details and receive a discount code.

Example for discount eligibility: 3x children 17 & under or; 1x parent & 2x children.

At iceHQ, Child Safety is our number 1 priority.

The Child Safe Standards aim to protect children and young people, by requiring organisations to put policies, procedures and processes in place to prevent and respond to abuse. They aim to make keeping children and young people safe a key focus of organisations in Victoria.

The Child Safe Standards help organisations to:

• Promote the safety of children

• Prevent child abuse

• Ensure effective processes are in place to respond to and report allegations of child abuse

• Encourage children to ‘have a say’, especially on issues that are important to them or about decisions that affect their lives.

All iceHQ coaches hold a current first aid certificate and valid working with children's check.

Under child safety laws, it is iceHQ responsibility to follow the national Child Safety Standards. If a coach is concerned the student is physically or emotionally unfit to complete the class, it is at the coaches discretion.

Parents/guardians of children under 12 MUST be present and actively supervising during their time at iceHQ.

To ensure a child seeks medical attention if an injury or fall occurs, you may be asked to take your child to an iceHQ first aider to be cleared to return to the class. Whether the parent believes the child is fine to return, it is at the coaches discretion.

With the coach in a class, the parent or guardian is responsible to take the child to a iceHQ first aider. If the first aider is unable to clear the student, you will be advised to see a doctor.

• Refusal of first aid is grounds for a coach to dismiss a student from class.

• If your child is in pain or upset, the coach will ask the parent/student to return next class when they are feeling better.

We do not tolerate abusive or offensive language towards our coaches and staff, and you will be asked to leave the premises if this behaviour occurs.

At iceHQ, we are here for you.

If you would like to make a complaint or report an incident, please email iceHQ’s Business Manager Alannah Bourke at alannah@icehq.com.au

A report form will be completed and viewed by our child safety officers at iceHQ.

Your complaint is confidential and will be discussed in depth with yourself, following an action plan you are comfortable to move ahead with.

By enrolling into our ice programs, you have agreed to these terms and conditions and FAQ.

You are agreeing to iceHQ's terms and conditions displayed in our foyer and online at www.icehq.com.au/terms-conditions

• You acknowledge that ice skating, ice skating lessons, figure skating, ice hockey and other sporting and recreational activities at the iceHQ are dangerous and involve a significant degree of physical exertion and risk. You also acknowledge that the facilities may be unsupervised and that You participate in these activates at your own risk and are responsible for your own safety. If you do not currently undertake regular physical activity, you should seek medical advice before using iceHQ facilities.

• You agree that the Supplier will not be liable to compensate you for death or personal injury (as defined in the Fair Trading Act 1999). This exclusion of liability will not apply where the Supplier has been reckless as set out in the note below.

• You consent to the supplier photographing or filming you, or any minor or dependant accompanied by you, when in the iceHQ Sports Arena, for use for promotional purposes, including television, film, internet and all other forms of media, recording or reproduction, without any entitlement for any compensation or financial payment.

• No outside food and drink is not allowed in the venue. Please enjoy the range of delicious food and beverages from our cafe.