FAQ

Can I bring my own skates?
Yes, of course! At iceHQ, we don’t charge for skate hire, so if you forget them, we still have you covered at no extra charge.

What rental skates do you offer?
We have premium CCM rental skates in both ice hockey and figure skate styles, as well us our clip up rental skates.

What is the minimum age?
3 years the minimum age to enter the ice. For young children who have never ice skated before, we offer skate aids for $5 per hour. Young children can sit on our kangaroos and hold onto the handles while an adult pushes them around. All children must wear a helmet and ice skates for safety and must not hop off the kangaroo while on the ice, if they are unable to skate. A child cannot be held in the arms of another person at any time while on the ice.

I don’t know how to skate, do I have to skate with my child who is aged 3-8?
For safety reasons, yes you must skate with young children. They cannot skate without a Teen/Adult with them. Older teenagers can take responsibility for young children however they are expected to be focussed on the kids and adults must be supervising close by.

Can I bring food?
No, we do not allow any ‘outside’ food and drink (except bottled water). During public skate times, our café prepares a range of delicious hot/cold food and drinks.

I'm not skating, do I need to pay entry?
Spectators are free at iceHQ!

What clothes should I wear?
iceHQ is an ice rink.. so it’s a little chilly - We recommend wearing a warm coat, gloves and thick socks. If you plan to spectate, we have a warm cafe and upstairs lounge to watch and relax.

Is there somewhere to store my belongings?
We have locker hire available for $5 for the day. We also have pigeon holes for shoes. We do not recommend leaving valuable items here and do not take responsibility for items left in pigeon holes.

How long are the session times?
During our general public skate sessions, you can stay as long as you like! Check our public skating drop down box for all updated times.

What payment options are available?
Most options are covered - we accept Visa, Mastercard, American Express, cash payments and EFTPOS.

Do you have helmets and protective gear?
Yes. We have wrist, elbow and knee guards, as well as helmets in various sizes at skate hire. All protective items are free of charge whilst skating. Please ask our staff if you require these items.

Do you offer birthday parties?
Yes, we do! For pricing details, please visit our Birthday Parties page.